'Chapter 5 Case Study Stop! Wait! I am pulling down a menu! Essay\r'

'Management Information Systems\r\nIn San Jose, atomic number 20 has the smallest officeholder-to-resident ratio that is one police officer for 925 residents (Oz, 2009, P. 190). besides this urban center is considered one of the safest bigger cities in the US (Oz, 2009, P. 190). This implied that the city offices were businesslike and productive and were using the right and punter technology and software product tools to manage city police, fire communications and dispatching functions.\r\nâ€Å"The Computer aided Dispatch (CAD) carcass of rules is a highly specialized application that is formed to speed coordinated communication, assignment and tracking of law and Fire Department resources in receipt to calls-for service.” (Michael, A. Smith .2004-2005, Santa Clara County civilised Grand panel brood) In 2004 city replaced all textbook based CAD system with virgin Windows based touch screen system by spending $4.7 million (Oz, 2009, P. 190).\r\nHowever the new CAD system was plagued with problems such(prenominal) as non-substance ab drug user friendly user interface, software bugs, user issues of adapting to new technology, inadequacy of user training, increased difficulty in bare the Code 99 commands, patrol officers needing hourlong time to find out whether a person they have stopped has a violent criminal and system daunt just two days afterwards the system went live.\r\nAccording to the case battleground and the Santa Clara County Civil Grand panel report none of the above issue (that answer the failure of the new CAD system) were repayable to hardware but studyity of them were at one time related to the application software and the design of the system.\r\n(E.g. code 99 command issue, system crash, non-user friendly interface etc.) The other major issue was relating to the lack of user troth during software design, implementation and inadequacy of user training. That is why Santa Clara County Civil Grand gore recommended that in future IT project maturations City of San Jose management should mandate that representatives from all levels affect by the IT project be include in every stage of specification, development and deployment. (Michael, A. Smith .2004-2005, Santa Clara County Civil Grand jury report) References;\r\nOz, E. (2009). Management Information Systems. Boston, MA: escape Technology Cengage Learning Michael, A. Smith (2004-2005) Santa Clara County Civil Grand jury report, retrieved from: http://www.911dispatch.com/info/ frankfurter/rfp/sj_cad_invest.pdf\r\n'